1. Do you offer any gift wrapping or gift card services?

We don’t currently offer any gift wrapping or gift card services when sending your order as a gift, other than our free, standard gift message that is printed on the internal documents. However, both gift wrapping and gift cards will be something we will be exploring in the near future.

2. Can you provide me with valuations for selling or insurance purposes?

Unfortunately, we are unable to give valuations for any purposes for products manufactured by ourselves. We suggest you contact your local antiques dealer to obtain a valuation.

3. Can you help me identify a product or pattern?

Due to our small team of Customer Care advisors, we don’t always get the chance to search for products or patterns through back-catalogues or are unable to provide the information requested within required timeframes.

Alternatively, if your search is unsuccessful please get in touch using the contact us form below and we will try our best to help.

4. Where can I buy discontinued items for my collection?

We tend only to have excess stock of recently (within the last 2 years) discontinued items

5. I have purchased a clock in the past but the clock face needs replacing, can you help?

Yes, of course. Simply call +961-3-690966

6. How can I track my order?

Each time you order through our website, you will receive two emails from us:

  1. An order acknowledgement email should arrive in your inbox immediately letting you know your order was received.
  2. A dispatch confirmation email, including tracking details will be sent to alert you when your order leaves our warehouse. This email will let you know that your order is on its way to you.
    The excellent news is if you are registered with us is you can track the status of your order simply by logging into your account.

7. What are your recommended washing detergents?

We maintain this list of Approved Dishwasher Detergents that we have tested and recommend for use on our products. We also recommend reading our Care Guide for information regarding our products.

8. Can I add a product to my order after I’ve placed it online?

Due to the process of our order fulfillment we cannot add products to orders that have already been placed. Once an order is placed it is sent to our distribution center who then prioritize the picking and packing of the products immediately to ensure next day delivery via our preferred courier services is achieved.

If the above didn’t help, please get in touch.

By Telephone

phone number+961-3-690966

For orders placed on this site please call +961-3-690966, Monday-Friday, 9am-5pm PST.

By Email


All email enquiries are answered in the order they are received. If your matter requires immediate attention, we suggest you call one of our Customer Service advisors at the number listed above.


address – Lebanon Street – Achrafieh – Beirut – Lebanon


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